psyborg® blog

What Problem Does Your Business Solve?

What Problem Does Your Business Solve?

What Problem Does Your Business Solve?

What Problem does your Business Solve?

While not all businesses look at themselves as problem solvers, every business I have come across does solve a problem for their clients or customers. Whether it is a problem of what to wear, what to eat, how to keep your windows clean, how to remove a tree from your yard or what kind of kitchen to build, all businesses solve problems.

Many businesses forget or overlook this important aspect and instead of asking ‘how can I solve others problems?’, they skip straight to ‘how do I make more money?’

 

Why Focus on Problem Solving?

Basically, people will only give money to you or your business if you make their life easier, you fulfil a need or desire or they can make more money themselves. People are creatures of habit and by making peoples lives easier you are taking out the stress in their day to day which is what people are willing to pay for.

Focusing on what problem you solve can be a great inspiration for your business. Remember that when someone is looking for a business to use they are thinking ‘can this person/business solve my problem? And can they do it better than another business (your competition) can?’ You want them to decide yes, your business is the right one to pick. With this in mind it makes sense to structure a business around the problem it solves. 

 

How Does Focussing on Problem Solving Help my Business?

When you understand what is the exact problem that you are solving you can tailor all of your marketing communications to help people understand this. These become your points of differentiation, your positioning and your brand. Your business culture can also be tailored around this aspect and what problem your business solves can be embedded into the culture.

Rather than the focus being on what your business does in general, focus on what your business does for its clients or customers. For example rather than a business claiming ‘we mow peoples lawns’, they should be thinking more along the lines of ‘we give clients a desirable yard’ or ‘we give clients there weekend back’. 

 

Monitoring Your Problem Solving Skills

I strive to exceed my clients expectations. I not only want to solve the problem at hand but do it to the best of my ability. I am constantly monitoring my own business with online questionnaires, project completion workshops and client workshops to help understand my clients expectations and to evaluate how the client felt about my business and work once it is completed.

I have learnt new skills (see Just in Time Learning) to ensure I can complete a job at hand to the best of my ability. If you monitor your problem solving skills and continue to strive for excellent results for your clients your business will grow through word of mouth and testimonials and you will be able to solve more clients or customers problems and thus adding more value to your business. 

 

To Sum Up

Once you have deeply considered the problem/s you solve for your clients of customers you can use this information to aid the design of your business. It also leads into one of the most important aspects of a business ‘what is your why?’ Which is basically why you do what you do!

Daniel Borg

Daniel Borg

Creative Director

psyborg® was founded by Daniel Borg, an Honours Graduate in Design from the University of Newcastle, NSW, Australia. Daniel also has an Associate Diploma in Industrial Engineering and has experience from within the Engineering & Advertising Industries.

Daniel has completed over 2500 design projects consisting of branding, illustration, web design, and printed projects since psyborg® was first founded. psyborg® is located in Lake Macquarie, Newcastle but services business Nation wide.

I really do enjoy getting feedback so please let me know your thoughts on this or any of my articles in the comments field or on social media below.

Cheers Daniel

The Stories Behind Brands

The Stories Behind Brands

The Stories Behind Brands

What’s the story?

When referring to a brands story I am talking about the story that creates the brand.

A story isn’t just about what you say about yourself or what you tell the customer/client to believe, it’s also about what they think about you based on their personal experience. Once they tell someone about their experience, your story begins to grow in authenticity

When creating a brand and a culture for a business you need to determine many aspects about the business and what you want others to feel/see/do when they see your logo or hear your name. All this creates your brand and in turn, your brand story.

How do companies use story telling to build their brands?

A company is a non descriptive group of people with the same goal. A story is used to wrap an image around that shared vision of the company. A brand is a projection of that story in visual imagery, copy writing and symbolism.

Brand and story can be combined to associate the story with the brand to build a reputation & legacy and begin the sales process through word of mouth.

In reality a brand is just a companies fancy clothes used to sell or tell a story to captivate and engage customers into buying into that brand.

What does a Brand Story look like?

A good example of a brand story is Coca-Cola, whom is technically selling carbonated sugary water with a bit of caffeine which is the true story. Through telling the story via it’s brand it is idealised and stylised into visual imagery (happy youth), copy writing (Refreshment, Feeling etc) with symbolism (White on Red Graphics).

The combination of these factors embed emotion into a storyline that gives a memorable impression in consumers minds alternatively called or recognised as a brand.

While Coca Cola has a defined taste and people may enjoy the drink on its own, it is the brands story that has created a large successful company.

What do I need to tell a brand story?

When creating a brand story you need to remember your main goal is to give customers a story to tell. They are the essence of a story being created and your business growing.

Your story can be built from your vision statement, understanding your client avatar, your business heritage and your business culture.

When articulated create a strong logo (used consistently), exceed your customers expectations and be consistent with it so your story can get out there and become associated with the customer experience.

Use your website, advertising, content marketing and other touch-points to tell your story. Once you have this in line your business brand to story relationship will be created. 

Remember though, your story is not just what you tell people, it is what they believe and how they perceive you. Your job, as a business owner is to activate this from your end through producing branded & memorable content and touch points that begin to tell your side of it.

To Sum Up

A brand story is not created over night, nor is it the sole affect of a company/business however consistence, persistence and repetition are the building blocks to grow your brand and create a solid brand story. Create a vision statement, create your culture, create a brand, create your story. 

Daniel Borg

Daniel Borg

Creative Director

psyborg® was founded by Daniel Borg, an Honours Graduate in Design from the University of Newcastle, NSW, Australia. Daniel also has an Associate Diploma in Industrial Engineering and has experience from within the Engineering & Advertising Industries.

Daniel has completed over 2500 design projects consisting of branding, illustration, web design, and printed projects since psyborg® was first founded. psyborg® is located in Lake Macquarie, Newcastle but services business Nation wide.

I really do enjoy getting feedback so please let me know your thoughts on this or any of my articles in the comments field or on social media below.

Cheers Daniel

SingularityU

SingularityU

SingularityU

SingularityU

I recently had a heap of fun interviewing exhibitors and attendees at the first 2019 SingularityU Australian Summit in Sydney.

The SingularityU Summit explores the latest in exponential technologies and showcases how these technologies are being used to disrupt industries and positively impact the world. It’s my vision to help my clients thrive and grow through design thinking so I’ve loved doing these interviews as it gives me a chance to see what’s coming, how others are solving problems and how our culture is evolving … factors enabling me to help my clients thrive and grow through unprecedented change.

Thanks to Kain Tietzel from Start VR, Cameron Ferris from Inventia Life Science, Skeeve Stevens, a Cyborg from Future Crime Agency, Tony Burrett from BindiMaps, Lauren Caldwell & Stephanie Brownlee from Faethm A.I, Mic Mann from Mann Made, Dimitri Mikhalchuk from Teslasuit and Alicia Life Cykel for their interviews.

Daniel Borg

Daniel Borg

Creative Director

psyborg® was founded by Daniel Borg, an Honours Graduate in Design from the University of Newcastle, NSW, Australia. Daniel also has an Associate Diploma in Industrial Engineering and has experience from within the Engineering & Advertising Industries.

Daniel has completed over 2500 design projects consisting of branding, illustration, web design, and printed projects since psyborg® was first founded. psyborg® is located in Lake Macquarie, Newcastle but services business Nation wide.

I really do enjoy getting feedback so please let me know your thoughts on this or any of my articles in the comments field or on social media below.

Cheers Daniel

Building Better Humans Podcast

Building Better Humans Podcast

Building Better Humans Podcast

Interview with Craig McGregor from Career Conversations Podcast

Building Better Humans Podcast

I recently had the pleasure to be interviewed by Glenn Azar from the Building Better Humans Podcast where Glenn interviews business owners, entrepreneurs and leaders on what it takes to achieve your goals.

Glenn operates a few businesses including Adventure Professionals and Project180 which is a new gym he has opened. I was visiting as I’ve branded this gym and was getting a chance to check it out for some murals I am creating for him.

Glenn and I speak for an hour or so on running a business, branding, graphic design and our journey in business together. The podcast is available on iTunes and Spotify which you can access from the links below.

Listen and read more at Building Better Humans Podcast

Or on your favourite podcast platform…

Listen on Apple iTunes
Listen on Google Play
Daniel Borg

Daniel Borg

Creative Director

psyborg® was founded by Daniel Borg, an Honours Graduate in Design from the University of Newcastle, NSW, Australia. Daniel also has an Associate Diploma in Industrial Engineering and has experience from within the Engineering & Advertising Industries.

Daniel has completed over 2500 design projects consisting of branding, illustration, web design, and printed projects since psyborg® was first founded. psyborg® is located in Lake Macquarie, Newcastle but services business Nation wide.

I really do enjoy getting feedback so please let me know your thoughts on this or any of my articles in the comments field or on social media below.

Cheers Daniel

My 5 Tech Hacks for Running a Business

My 5 Tech Hacks for Running a Business

My 5 Tech Hacks for Running a Business

Is Technology Friend or Foe? My 5 Tech Hacks for Running a Business

I recently shared my top 5 tech hacks that have helped me run and grow my business now for over 13 years. This video is a summary of my 15 minute presentation to the Lake Macquarie Business Chamber but it should give you an insight into my business approach that has helped me maintain a lifestyle and remain lean and agile whilst still growing in a global and competitive market.

1. Data Is King

The ability to track your own data in your business is a game changer that every business owner should be doing. When you track data on your key business metrics you can acutely understand the operation of your business.

There is an old saying, you can’t improve what you can’t measure and hence when you are aware of your business data you can finely tune your inputs and outputs to get you closer to your optimal results.

Modern software and applications and iOT devices give us access to all kinds of metrics from our business operations allowing us to be aware of it and improve it.

What is the one metric you could be measuring to improve your business?

2. Continuous Improvement

I use a system called Automate, Eliminate & Delegate to continuously improve my business through small steps that overtime can make large improvements to my business operation.

Automate is taking out the human aspect of a task by automating it. I have been able to cut time on many things by automating them which new technologies provide.

Eliminate is getting rid of a task all together. Either by automating them or finding a way so they are no longer needed at all.

Delegate is giving a task to someone else. My admin assistant was great for this at first, and now I have been able to employ a junior designer to pass things onto as well.

3. Differentiation

What is the one thing that makes your business different and how can your business stand out from the crowd?

Determining this will help you differentiate your business and can influence the design of your brand which can be expressed through technological platforms such as your website, social media, video and blogging.

You can also use branding to differentiate your business from your competitors in a cluttered market. Learn more on differentiation here.

4. Content Marketing Speeds Trust

Content marketing can help build trust and generate business. Unlike other marketing, content marketing must give customers something useful … content! It is not focussed on producing demand for a new need or product but rather focussed on giving something valuable to new and old customers.

The world of content marketing is now available because of the interactive nature of the internet through social media, websites, blogs, podcasts and video. Learn more about how content marketing speeds trust here.

5. Authenticity is the New Advertising

Advertising has taken a huge shift in recent years. In the past businesses advertised on the range of media where advertising was available. TV, radio, print, billboards etc, this type of advertising is still a large outlet but is now being replaced by social media, blogs, podcasts, youtube, websites and many more digital applications.

Due to this shift, we can not simply advertise to build an audience, we need to build connections with people in an authentic and engaging mindset where the user feels connected to the supplier. New technologies enable this. Learn more about how authenticity is killing advertising here.

In Summary

So that’s my 5 top tech hacks to running a business which are not at all frightening as they are a combination of human traits merging with technology … they are part mind, part machine utilising a combination of human know-how with modern technology giving the small business owner huge leverage in the market place.

Daniel Borg

Daniel Borg

Creative Director

psyborg® was founded by Daniel Borg, an Honours Graduate in Design from the University of Newcastle, NSW, Australia. Daniel also has an Associate Diploma in Industrial Engineering and has experience from within the Engineering & Advertising Industries.

Daniel has completed over 2500 design projects consisting of branding, illustration, web design, and printed projects since psyborg® was first founded. psyborg® is located in Lake Macquarie, Newcastle but services business Nation wide.

I really do enjoy getting feedback so please let me know your thoughts on this or any of my articles in the comments field or on social media below.

Cheers Daniel