psyborg® blog

What Problem Does Your Business Solve?

What Problem Does Your Business Solve?

What Problem Does Your Business Solve?

What Problem does your Business Solve?

While not all businesses look at themselves as problem solvers, every business I have come across does solve a problem for their clients or customers. Whether it is a problem of what to wear, what to eat, how to keep your windows clean, how to remove a tree from your yard or what kind of kitchen to build, all businesses solve problems.

Many businesses forget or overlook this important aspect and instead of asking ‘how can I solve others problems?’, they skip straight to ‘how do I make more money?’

 

Why Focus on Problem Solving?

Basically, people will only give money to you or your business if you make their life easier, you fulfil a need or desire or they can make more money themselves. People are creatures of habit and by making peoples lives easier you are taking out the stress in their day to day which is what people are willing to pay for.

Focusing on what problem you solve can be a great inspiration for your business. Remember that when someone is looking for a business to use they are thinking ‘can this person/business solve my problem? And can they do it better than another business (your competition) can?’ You want them to decide yes, your business is the right one to pick. With this in mind it makes sense to structure a business around the problem it solves. 

 

How Does Focussing on Problem Solving Help my Business?

When you understand what is the exact problem that you are solving you can tailor all of your marketing communications to help people understand this. These become your points of differentiation, your positioning and your brand. Your business culture can also be tailored around this aspect and what problem your business solves can be embedded into the culture.

Rather than the focus being on what your business does in general, focus on what your business does for its clients or customers. For example rather than a business claiming ‘we mow peoples lawns’, they should be thinking more along the lines of ‘we give clients a desirable yard’ or ‘we give clients there weekend back’. 

 

Monitoring Your Problem Solving Skills

I strive to exceed my clients expectations. I not only want to solve the problem at hand but do it to the best of my ability. I am constantly monitoring my own business with online questionnaires, project completion workshops and client workshops to help understand my clients expectations and to evaluate how the client felt about my business and work once it is completed.

I have learnt new skills (see Just in Time Learning) to ensure I can complete a job at hand to the best of my ability. If you monitor your problem solving skills and continue to strive for excellent results for your clients your business will grow through word of mouth and testimonials and you will be able to solve more clients or customers problems and thus adding more value to your business. 

 

To Sum Up

Once you have deeply considered the problem/s you solve for your clients of customers you can use this information to aid the design of your business. It also leads into one of the most important aspects of a business ‘what is your why?’ Which is basically why you do what you do!

Daniel Borg

Daniel Borg

Creative Director

psyborg® was founded by Daniel Borg, an Honours Graduate in Design from the University of Newcastle, NSW, Australia. Daniel also has an Associate Diploma in Industrial Engineering and has experience from within the Engineering & Advertising Industries.

Daniel has completed over 2500 design projects consisting of branding, illustration, web design, and printed projects since psyborg® was first founded. psyborg® is located in Lake Macquarie, Newcastle but services business Nation wide.

I really do enjoy getting feedback so please let me know your thoughts on this or any of my articles in the comments field or on social media below.

Cheers Daniel

Designing for Onboarding

Designing for Onboarding

Designing for Onboarding

Listen to the Podcast

Designing for Onboarding

What is onboarding?

Onboarding is the process of putting on a new employee and ensuring they fit with your culture. It is a tool that you can use to attract the right employees to your business and filter particular employees out.

Why is business culture important?

Business culture looks at the internal aspects of a business. To determine business culture a business needs to have a set of beliefs, values and attitudes. This is important because if these are determined and are clear then the business will attract the clients and customers that they want.

At psyborg® we constantly talk about culture and branding and the importance of it within businesses. When employing new staff you would like them to fit with your businesses culture because it means they carry the same values as your business and inturn it creates a strong business brand and will attract the right customers or clients.

Craig McGregor“When recruiting people fall into the trap of focusing on only the skills fit, but it is vital to find a values and culture fit. By creating an onboarding document and using this as a tool to educate and attract people with shared values will make your recruitment efforts so much more effective.”

– Craig McGregor, Director of Hunter Recruitment Group

Why should I include an onboarding document to advertise a position?

An onboarding document is a great tool to include when advertising a new position. It is a way in which you can deter the potential candidates that will not match with your businesses vision. This is beneficial for both the potential employees and the employers.

It can help employees understand more about the business and it’s culture, and whether they think they will fit into the business. If the potential employee does not think they will fit with the business then they will not apply. They save themselves the time and stress of applying for something that will not suit them.

For the employer it means that hopefully only those who believe they will fit with the culture of the business will apply for the position. Therefore there will be less sifting through many resumes of candidates that will not be of benefit to their business and also the stronger likelihood of finding the right person for the role.

Craig McGregor“With the changing face of work in Australia comes changes in our workplaces and the relationships we have with our employees, successful businesses will move with the times and attract the right people through communicating effectively the WHY they are in business.”

– Craig McGregor, Director of Hunter Recruitment Group

How is onboarding different to a regular job advertisement?

An onboarding document, when done correctly, is not about finding a candidate that has the appropriate qualifications or job experience, it goes further than this. It is about finding someone who has the same values as the business and will fit well with the brand and culture of the business.

Netflix have an on boarding powerpoint that describes their ideal candidates in a clear and concise structure. It breaks their culture down into behaviours they value by employees, it describes aspects of their culture, aspects of their current team and what they value in their team members, it discusses loyalty, management, and much more. Check it out here.

Craig McGregor“There is an old saying in human resources “we hire on skills and fire on attitude” by using your values and culture as a tool in the recruitment process you will attract a better values, attitude and skills fit to your business.”

– Craig McGregor, Director of Hunter Recruitment Group

What does psyborg® do?

As Graphic Designers, psyborg® can create an onboarding document that will suit, portray and infuse your culture into it, meaning you will attract the employees that will slot into your culture and in return, enhance your business.

Our onboarding documents are used to draw in the right audience and enhance the interview process so that you can ‘weed out’ those that should not be employed within your business. Get in touch for more details. 

Listen to the Podcast

Daniel Borg

Daniel Borg

Creative Director

psyborg® was founded by Daniel Borg, an Honours Graduate in Design from the University of Newcastle, NSW, Australia. Daniel also has an Associate Diploma in Industrial Engineering and has experience from within the Engineering & Advertising Industries.

Daniel has completed over 2500 design projects consisting of branding, illustration, web design, and printed projects since psyborg® was first founded. psyborg® is located in Lake Macquarie, Newcastle but services business Nation wide.

I really do enjoy getting feedback so please let me know your thoughts on this or any of my articles in the comments field or on social media below.

Cheers Daniel

How to Ask for Testimonials

How to Ask for Testimonials

How to ask for Testimonials

What is a Testimonial?

A testimonial is a recommendation from a satisfied customer conveying the performance, quality and value of a service or product. They can be requested for or just given when work has been completed.

 

Why are Testimonials Important?

Testimonials can be an extremely strong and necessary marketing tool.

If a new client or customer is trying to decide whether to choose to work with you, then a few good testimonials can prove that you really are the right choice.

When perspective clients or customers are searching for an expert they often visit webpages, social media, Facebook reviews, GoogleMyBusiness reviews to learn what quality to expect from a business, and essentially decide whether or not they will choose that business to give their work to.

 

What Type of Testimonials are Out There?

Testimonials can be text, image, or video. While a written testimonial is the most common form of testimonials, images and videos can be very effectives as well. Images may be of a client using their purchase or showing a final product. In my line of business it might be a client standing in front of a sign I created. Often images will include a written testimonial as well stating why they are happy with the completed work. Videos can be great because unlike written content, you can see the customers expression and passion for what they are talking about. It is good to keep all forms in mind when asking for a testimonial and perhaps give the client the option.

There are some 3rd party review sites where testimonials can also appear. These generally rate a particular profession though and unless you are in that profession and keeping an eye online to see if any reviews have been written they may or may not work for your business. Some of these include Rate My Agent, FourSquare, TripAdvisor, GoogleMyBusiness, Yelp and more.

Also tools such as Facebook & GoogleMyBusiness reviews are becoming more and more popular and you can choose to put testimonials on your businesses website.

 

How to Ask for a Testimonial?

Firstly make sure you are testimonial worthy! Make sure you do a great job consistently! You should work like everyone you work for is going to review your business. This way you should never have a bad testimonial and you can ask everyone for a testimonial.

It’s pretty easy to get testimonials and no harm in asking. Not everyone has the time to do one and people are forgetful so don’t push it but, at the end of a job, ask for it in a survey form via an email with a link to the form. Surveys are easy to create, easy to fill out and can give some great information about a business. Within the survey a written section can give more detail and be used on your websites or social media if desired (ask permission in the survey). Also if some negatives do come up in the survey you can either work to rectify the issue or keep it in mind for future business dealings.

If you are after reviews on GoogleMyBusiness or the like then give written instructions with screen shots on how to complete it and offer a discount or a gift to encourage clients to do it.

An example of how to do this is… you could offer a box of chocolates with a note on the lid explaining how to give a review on GoogleMyBusiness, this could be a small flyer with graphics showing the steps. This would be effective because every time the customer has a chocolate you are reminding the customer to write the review. It may take a little while but no doubt by the time the customer has finished the box of chocolates the review would have been made. 

 

To Sum Up

Word of mouth is an amazing advertising tool. Testimonials aid in this as it can help build and promote a business giving it credibility. Remember to work like everyone is reviewing your business and don’t be afraid to ask for a testimonial at the end of customer interaction! This is made a lot easier by coming up with a system for asking that could involve templated emails, online surveys and carrot to encourage the user to take action. Check out some of my testimonials at psyborg®.  

Daniel Borg

Daniel Borg

Creative Director

psyborg® was founded by Daniel Borg, an Honours Graduate in Design from the University of Newcastle, NSW, Australia. Daniel also has an Associate Diploma in Industrial Engineering and has experience from within the Engineering & Advertising Industries.

Daniel has completed over 2500 design projects consisting of branding, illustration, web design, and printed projects since psyborg® was first founded. psyborg® is located in Lake Macquarie, Newcastle but services business Nation wide.

I really do enjoy getting feedback so please let me know your thoughts on this or any of my articles in the comments field or on social media below.

Cheers Daniel

Two new ways to advertise your business online

Two new ways to advertise your business online

Two new ways to advertise your business online

Two new ways to advertise your business online

Google Remarketing and Facebook Pixel are two relatively new methods businesses can use to advertise online and digitally. These methods are very powerful but not many businesses are aware of them or the benefits they can have to a business.

What is Google Remarketing?

Have you ever searched for a product to purchase and a day or two later notice it keeps popping up in ads online? This is remarketing. Remarketing helps you reach people who have visited your website or used your app.

Remarketing is a clever way to connect visitors to your website who may not have made an immediate purchase or enquiry. It allows you to position targeted ads in front of a defined audience that had previously shown interest in your website, as they browse elsewhere around the internet.

How can you leverage Google Remarketing for your advertising dollar?

When done right, remarketing can be a powerful tool that will draw in customers/clients. How you set up your remarketing campaign depends on your business and the types of customers that you want to grab the attention of.

What is great about Google Remarketing is that you are in control and there are many aspects you can set to reach the audience you want to and get the outcomes required.

For example if you want to reach everyone that visits your webpage you can do this. This is the most basic way to remarket. So Jane visits your webpage, next time she is online your ad will appear on other webpages she visits.

There are many different strategies you can also set with google remarketing. For example maybe you only want to reach customers who did not purchase a product or contact the business (visitor who did not convert), or you only want to reach those visitors with abandoned shopping carts to try and get the sale.

Here’s a quick rundown of some of the lists you can create in Google Remarketing.

You can also pick locations for your ads so you are not reaching an international audience if that is not what you are after. Another great tool is you can reach an audience within a certain time frame, so if perhaps they purchase something that may need restocking in 90 days time like makeup or body lotion then you can make it so the ad will appear in 90 days time. You can also set ads to appear at a specific time of the day or night. This is beneficial if you are targeting a certain audience who you know spends more time online at a certain time of day, for example students.

There are many structures you can tailor to meet the needs of your business and here is a good list of them.

While researching I also found this bit of fun, check out who is retargeting you. Search a few sites and then have another look!

What is Facebook Pixel?

Facebook Pixel is a piece of code that you can place on your website to report conversions, build audiences and get rich insights about how people are using your website. With Facebook Pixel, you can; 

  • Measure cross-device conversions
  • Optimise delivery to people likely to take action
  • Automatically build audiences for website visitors to retarget
  • Create ‘look-a-like’ audiences and
  • Run dynamic product ads and access audience Insights

Source; Facebook Business

How can you leverage Facebook pixel for your advertising dollar?

Because so many people (c’mon almost everyone) has a Facebook account that they are always logged into, Facebook pixel is a great advertising tool. This is how it works; if I am logged into Facebook on any device, and I use that device to search a website then Facebook pixel tracks it. It knows what websites I have visited, what pages on the site I viewed, what time of the day I did it, whether I purchased an item etc. Using this information you can build target audiences to advertise toward on Facebook and Facebook Pixel can advertise to them no matter what device they are using as long as it is logged in with Facebook. 

Like google remarketing you can customise your Facebook pixel to be most effective for your business. You can make different ads to target particular audiences, i.e. if you sell mens and womens clothes you don’t want your mens ad going to someone who has been searching your womens page, a conversion is unlikely.

One of the great tools on Facebook Pixel is creating ‘look-a-like’ audiences. This is exactly how it sounds. Once you have an audience, (a list of people who have already visited your website), you can create a look-a-like audience, people who resemble those who have already visited your website. This allows you to reach people who may not have found your site but may be interested in it based on the data received about your audience. So based on gender, age, location etc. You can imagine the possibilities that lie behind this tool!

To Sum up!

Advertising has been around for ages and it has changed and continues to change with the times. Google Remarketing and Facebook Pixel are the latest in these advertising tools. They enable businesses to ‘chase’ customers, help to make conversions and also hunt out new and interested customers. This is advertising with inteligence. If you think this may help your business and need help in setting up a digital campaign be sure to get intouch! 

Daniel Borg

Daniel Borg

Creative Director

psyborg® was founded by Daniel Borg, an Honours Graduate in Design from the University of Newcastle, NSW, Australia. Daniel also has an Associate Diploma in Industrial Engineering and has experience from within the Engineering & Advertising Industries.

Daniel has completed over 2500 design projects consisting of branding, illustration, web design, and printed projects since psyborg® was first founded. psyborg® is located in Lake Macquarie, Newcastle but services business Nation wide.

I really do enjoy getting feedback so please let me know your thoughts on this or any of my articles in the comments field or on social media below.

Cheers Daniel

Content Marketing Speeds Up Trust

Content Marketing Speeds Up Trust

Content Marketing Speeds Up Trust

Content Marketing Speeds Up Trust

Content marketing is a form of marketing focused on creating, publishing and distributing content for a targeted audience online. Source; Wikipedia

Content marketing can help build trust and generate business. Unlike other marketing, content marketing must give customers something useful… content! It is not focussed on producing demand for a new need or product but rather focussed on giving something valuable to new and old customers.

Why Spend Time on Content Marketing?

In essence by using content marketing (blogging, social media, videos, podcasts) you are becoming known as an expert to potential opportunities, establishing your credibility, building up trust and making it easier for the purchaser to make a decision. Content Marketing is the practice of supplying targeted, relevant and sharable content to your audience in the hope that it will be shared, liked and enquired about.

If content marketing is done right then you will build trust, which in turn will expand your customer base and increase brand awareness and credibility.

For a quick guide to Content Marketing check this out.

How Does Content Marketing Build Trust?

Creating content that is aimed at helping your customer base will build trust because the brand will be seen as giving useful information and therefore will be seen as transparent. As long as the information you produce is authentic and credible then it will build trust amongst the clientele that are viewing it.

It also allows you to build a ‘following’ or community as you become seen as an expert in your field. The community will continue to grow if you consistently share information to help those who are following you, in-turn they share the information and it keeps going giving you a bigger following and generating trust amongst your followers who view you as the expert in your field.

When people read your articles, follow you on the relevant social media and become part of your professional community they begin to ‘know’ you and will potentially trust you over the name and phone number that could be pulled from the yellow pages or somewhere else online. It also makes you more approachable to your community and potential customers are more likely to get in touch if they are in need of assistance.

Why is Trust Important?

I don’t actually think I need to answer this question as I put it here more to be rhetorical and get you thinking about the importance of trust. Obviously people are more likely to go with someone they trust than someone they do not know and content marketing will help get you over that line, from stranger to trustworthy.

The Speed of Trust by Stephen Covey

The Speed Of Trust

The Speed of Trust is one of my favourite books (by Stephen Covey) and goes into depth on different kinds of trust and the underlying importance of trust. It is a real eye opener on trust and looks at it not only in relationships with those you are close with but more from professional perspective. Convey asserts, 

“The ability to establish, extend, and restore trust with all stakeholders – customers, business partners, investors and coworkers – is the key leadership competency of the new, global economy.” Speed of Trust

To Sum Up

While content marketing does take time I find the rewards are worth it. I also see it as a bit of fun and it feels less like work than I initially thought. I write about things I am passionate about and get excited when I see a need of a customer that I know I can meet. Not to mention the new clients I meet along the way!

In summary the quicker you can build trust with your customer base the quicker you have an opportunity to help solve your customers problems and isn’t that what business is all about.

Daniel Borg

Daniel Borg

Creative Director

psyborg® was founded by Daniel Borg, an Honours Graduate in Design from the University of Newcastle, NSW, Australia. Daniel also has an Associate Diploma in Industrial Engineering and has experience from within the Engineering & Advertising Industries.

Daniel has completed over 2500 design projects consisting of branding, illustration, web design, and printed projects since psyborg® was first founded. psyborg® is located in Lake Macquarie, Newcastle but services business Nation wide.

I really do enjoy getting feedback so please let me know your thoughts on this or any of my articles in the comments field or on social media below.

Cheers Daniel

Engineering your business

Engineering your business

Engineering Your Business

Engineering Your Business

Back in 1995, 20 years ago, I did an Associate Diploma in Industrial Engineering when I first left High School.

Being a wide eyed 19 year old, I did not really know what I was getting myself into, in fact I thought Industrial Engineering was something to do with Industrial Design which I was quite good at in high school. But I was wrong, very wrong.

Little did I know that Industrial Engineering is actually about the optimisation of processes, systems or organisations. That industrial engineers work to eliminate waste of time, money, materials, man-hours, machine time, energy and other resources that do not generate value. According to the Institute of Industrial and Systems Engineers, they figure out how to do things better, they engineer processes and systems that improve quality and productivity. – Source Wikipedia. Little did I know that the skills I was learning would be so valuable to me in small business many years later. In fact I had no idea how I would ever apply them, but I did not want to give up on something that I had started.

Another weird thing was that the Associate Diploma of Industrial Engineering was only offered at the Hunter Tafe for 3-4 years to support manufacturing industries in Newcastle at the time so the course was ended just after I got my Associate Diploma.

Typically Industrial Engineers are employed by large blue chip corporations, think Samsung, General Electric, Apple, Johnson & Johnson etc. In fact did you know that Tim Cook, the head of Apple, the most successful company on the planet is a qualified Industrial Engineer. However, that being said there is nothing stopping Industrial Engineers from working in small business or even micro business. For example a project I remember working on back in my Tafe days was where we had to study how you would toast bread and work out the optimum way that you could efficiently toast bread by studying the toasting process through Industrial Engineering techniques and tools such as Modapts. So if you can optimise Toast, you can optimise any process. Let’s face it, a process is just a series of steps for someone to get from A to B and a small business is filled with hundreds of processes.

In this article I will touch on how I have used Industrial Engineering, the diploma I had no idea what to do with, to engineer and optimise my design business.

Quality Control

Quality control (QC) is a process by which entities review the quality of all factors involved in production. –Source Wikipedia

So QC is basically the testing of a product before it goes to a customer. All companies who produce something should do this. While I don’t produce a product it is still very important to check my work and test the functions on websites. If I were to send something off to be printed that contained a fault (i.e. spelling mistake, wrong phone number etc) it could result in a costly mistake as I would need to provide reprints. It may mean a customer does not receive their product on time and in the long term loss of business for me as many of my jobs are referral based.

To help with my quality control I have a checklist and process flow chart. So before I finalise a job like making a website live I check it over thoroughly. I go through a checklist I have compiled for the job to make sure I have included everything the customer has requested, and I go through my process flow chart and it is not until I am satisfied with the quality of the work, that I then set it to go live.

I expect QC from businesses I use too. The business that I use to print my work needs to make sure their equipment has done the job at a high quality. The coffee shop I go to needs to put the right amount of sugars in my coffee. The computer I use needs to turn on every day. I’m sure all these places have a means of quality control. The print shop looks at the work to see it’s printed properly, the coffee shop double checks the order to make sure it has been made correctly, the computer place tests each computer to make sure they are in working order and that is only once a prototype has been proven to work and last the distance. If they failed at their quality control I would stop using them.

Think of all the big brands out there, they are big because they have continued to make quality products and have built a strong name. I buy products because I know the brand that makes them are of high quality, and this comes down to their quality control.

Quality Assurance

Quality assurance (QA) is a way of preventing mistakes or defects in manufactured products and avoiding problems when delivering solutions or services to customers. –Source Wikipedia

So while quality control is checking the quality of each product produced, quality assurance in maintaining that desired level of quality through different processes. A quick example of this is the coffee shop. While QC is checking the final order is correct, QA is the processes that have been set in place to make that coffee the best it can be. The machine used, the brand of coffee used, the brand of milk used, the person who makes it is qualified… all the processes that have been put in place and are known to come together to make a nice, quality beverage.

While I do not ‘manufacture products’ per-say, I have again been able to apply the concept to my business of branding, graphic design & web development. I have set processes in place to maintain my level of communication with customers and make sure attention to detail is payed with each customer or project I am working on. This helps maintain a level of quality, and also saves time. So I have a generic email sent to new customers, a generic quote I can customise for work, a set of steps I follow for each new job, I even have a generic email to go out for overdue accounts. Once I was happy with the quality of these documents I was able to confidently and quickly send them out, enabling QA.

I also use procedures to enable QA too. Each time I set up a new website I have a procedure I follow and a list of things I use for each website I design. I do this because I know what apps I like to use and what plugins work. Having the procedures in place means each time I set up a new site I can follow the steps ensuring I don’t miss or forget an important factor. If I was swapping and changing these details for each new website I could run into many problems, it is these processes that give my business quality assurance and I can produce quality work. Using procedures also allows someone else to walk in and set up a website or send a quote efficiently. I can then check this later on as part of my quality control.

Time Management

Time management is essential for the growth of business. If I took a month to finalise just one job then I couldn’t grow my business, or even afford to maintain my business. To assist me with time management I use timesheets. Timesheets help me to stay on track and see how long jobs take me to complete. To be able to tell a customer I can complete a job by a deadline time management is essential. To grow my small business I must be able to take on more work, and this also comes down to time management.

I have also analysed my timesheets to optimise my business. Basically I analysed my timesheets in great detail using spreadsheets and graphs and worked out how I could get more time for my business and less time on things that were not growing my business like admin. I used the information I found to set up more processes and increase my productivity. Read more about the Hidden Value Of Keeping Timesheets here.

Just In Time Manufacturing

Just in time manufacturing is a methodology aimed primarily at reducing flow times within production as well as response times from suppliers to customers. –Source Wikipedia

While my business doesn’t manufacture products that are needed just in time I have applied this methodology in another area of my business. I call it Just in Time Learning. This is the process of utilising the internet and it’s resources to learn what is needed when it is needed. So if I were to use a new app that a customer had requested and I can’t find my way around it, a simple YouTube video or web search would have me getting the job done in no time at all. I can take on work with no hesitation as I know the answers to all my questions are on the World Wide Web.

Continuous Improvement

Another keystone of Industrial Engineering is the Japanese philosophy of Kaizan, which translates to change for the better or continuous improvement. This has evolved into a business philosophy which applies continuous improvement in the areas of efficiency and quality. This means that businesses do not have to feel they need to get from A to B in one large step but rather through many, many little steps. As long as you are changing your processes, systems, products and services a little at a time for the better, Kaizan states that over a long time the business will look dramatically different from when it started. A side benefit to this philosophy is that you can tweak the business to quickly move in new directions if necessary.

In Summary

When I started the Industrial Engineering Associate Diploma I thought I’d made a bit of a mistake and for a while believed it was a waste of my time as it wasn’t what I wanted to do with my life. Now I look back at it as one of the best mistakes I made. My business owes a lot of it’s success to that Diploma and what it taught me about optimising my business.

Daniel Borg

Daniel Borg

Creative Director

psyborg® was founded by Daniel Borg, an Honours Graduate in Design from the University of Newcastle, NSW, Australia. Daniel also has an Associate Diploma in Industrial Engineering and has experience from within the Engineering & Advertising Industries.

Daniel has completed over 2500 design projects consisting of branding, illustration, web design, and printed projects since psyborg® was first founded. psyborg® is located in Lake Macquarie, Newcastle but services business Nation wide.

I really do enjoy getting feedback so please let me know your thoughts on this or any of my articles in the comments field or on social media below.

Cheers Daniel